FAQ

Do you offer customer pick ups?
We handle it all! Let the Llamas do all of the heavy lifting! 
Our team delivers and installs all rental orders. All orders must meet a $1,500 minimum.
What are your delivery charges?
Our standard delivery fee is a flat $200 fee + 10% of the order subtotal for all deliveries within 25 miles of the Social Llama Rentals warehouse. Orders outside of the 25 miles will have an additional $2.00/mile included.
Does your delivery fee include set-up?
Yes! Our delivery fee includes delivery, set-up and strike of all rental items by the Social Llama team! 
When do you deliver and strike your rental items?
We require a two-hour window for deliveries and strikes. We can arrange for specific deliveries and strikes, but we do charge extra for this as we will be arranging our other deliveries around your event. 
How long is the rental period?
Rental rates are for good for three days. If you need items for longer, please contact us about a multi-day rate! 
When is payment due for my order?
We require all orders to have a valid method of payment on file prior to delivery. Please note that we will not deliver orders without a valid method of payment. Our delivery team cannot accept payment upon delivery. 
What do you require to book an order?
To confirm and reserve an order, we require your contact information, valid credit card information, and a signature on our rental contract. 
What is your cancellation policy?
AH Man! You may cancel your order, however, we do not offer refunds after payment is made due to the fact that we have pulled these items from our available inventory to other clients. We are happy to give you credit for a future event date, because we would still LOVE to party with you soon! 
You may change the date of your event, as long as the rental item is available with no penalty! 
I am a visual person, can I come look at your items in person?
We get it, we are too! We can offer mock-ups of paid orders and are happy to send photos of items. Our warehouse isn't a showroom (yet!) 
Can I customize my rental items?
Yes!!! The majority of your rental items are made to be 100% customizable to you and your event. Custom paint jobs are included in rental pricing and custom signage costs vary based on item and design. Let us know what you are looking for and we will provide a quote! 
Can't find what you're looking for?
Social Llama is able to fabricate just what you are looking for! All of our items are designed and fabricated in house! Let us know what you are dreaming of and we can provide a quote! 
What should I do if I need to reach someone after regular business hours?
Should you need to reach us after business hours regarding an emergency for an event in progress or an upcoming order, please call or text 214-960-1151 and someone will get back to you ASAP!